Refund policy

1. No Returns & No Exchanges

To maintain the highest quality standards, all sales are final. We do not accept standard returns or exchanges.

• Quality Assurance: Every order undergoes a strict double-verification process and is video-recorded during packaging and shipping to ensure accuracy and item condition prior to dispatch.

• No Exchanges: We do not offer product exchanges under any circumstances once an order has been shipped.

2. Damaged Products Exception

We take great care in packaging your items securely. However, if your product arrives damaged during transit, please follow these steps to request a review:

• 24-Hour Reporting Window: You must report any transit damage within 24 hours of delivery. Claims made after 24 hours will not be eligible for review.

• Verification Process: To initiate a claim, contact our support team with your order details and photos/videos of the damaged item and packaging. We will cross-reference your claim with our packing and shipping video records.

3. Refunds

If your damage claim is verified and approved by our team:

• Refund Processing: The refund will be initiated within 5 business days to your original payment method.

• Processing Time: Depending on your financial institution, it may take additional time for the refunded amount to reflect in your account.

Note: Please inspect your package immediately upon delivery to ensure any issues are reported within the required 24-hour window.